Product Policy

Returns

We offer a 14-day return policy. You may request a return within 14 days of receiving your item.

To be eligible for a return, your item must be in its original condition, unused, and returned in its original packaging. A valid e-receipt or proof of purchase is required.

To initiate a return, please contact us at [email protected]. If your return request is approved, we will provide instructions on how and where to return the item. Items returned without prior approval will not be accepted.

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund request. If approved, your refund will be processed to your original payment method.

Please note that banks or card providers may require additional processing time before the refunded amount appears in your account.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at [email protected], and we will work to resolve the issue as quickly as possible.

Lost or Misplaced Digital Cards

Voxatap is not responsible for lost or misplaced items caused by customer negligence. However, if you need assistance linking your existing Voxatap account to a newly purchased digital card or device, please contact us at [email protected], and our support team will assist you.

Warranty Coverage

All Voxatap products, including bundled accessories and digital business card products, are covered by a complimentary 30-day limited warranty from the date of purchase. Customers may also choose extended warranty coverage of up to 2 years where applicable.

This warranty covers defects in materials and workmanship under normal and intended use. During the warranty period, Voxatap may, at its discretion, repair or replace products confirmed to be defective.

What Is Not Covered

• Damage caused by misuse or negligence
• Accidental or physical damage
• Normal wear and tear
• Unauthorized repairs or modifications
• Improper handling or storage

These situations are not considered manufacturing defects and are therefore not covered under warranty.

To submit a warranty claim, please contact [email protected] within your warranty period and include proof of purchase, such as your original receipt or invoice.